8/1/09

JD Says Four Seasons Best Luxury Hotel


JD who..?

That would be JD Power and Associates, the global marketing and information services firm known for their customer satisfaction surveys.

The current economy has certainly hit the hotel industry hard. Declines in staffing, amenity reductions and postponed renovations are in evidence throughout. Despite these obstacles, Four Seasons Hotels and Resorts has managed to knock the Ritz-Carlton off the top rung.

This study began in 1997 and this was the first victory for the Four Seasons chain. Over 66,000 people that have used hotels over the past year took part in the study. For an informative graph of the report click here.

The Four Seasons chain was founded in 1960 and is based in Toronto, Canada. With 80 properties located on every continent except for Antarctica, you have no excuse but to sample one for yourself and see if you agree with JD.

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